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Terms of Website Use
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites; these links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without The New World Trading Company (UK) Ltd's prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Online deposit, pre-authentication and refund policy
Pre-authentication: For reservations during our peak periods, we may take card details to secure your table however there is no charge made to the card in advance. Please note, if you do not arrive for your reservation or contact us to cancel your reservation, a £5pp charge is applicable.
Deposits: A non-refundable deposit may be required for parties of 6 or more at the time of booking unless the reservation is for a Christmas booking, private space, weekends or special occasion, when any party size can be asked for a deposit. Deposit payments can be made in cash, credit or debit card and is taken in pound sterling. If you have any queries please contact us.
Refunds: If the reservation is cancelled, and more than 24 hours' notice is provided, we may hold your deposit for a three month period, whereby you can re-book your experience/meal with us. If the reservation is cancelled in less than 24 hours then the deposit will be forfeited. In the event a deposit refund is approved, please allow 10 working days to receive the amount back.
Gift Card Terms
The New World Trading Company (UK) Ltd. reserves the right to amend these terms and conditions at any time or withdraw the card on reasonable notice. Your statutory rights are not affected.
Gift card refund policy:
Payment for gift cards can be made online or in one of our NWTC venues using cash, credit or debit card and is taken in pound sterling.
We do not offer refunds on gift cards unless they are faulty or damaged. To return a faulty or damaged gift card, please email email@example.com.
My New World Loyalty
My New World Loyalty Credit:
- ‘My New World’ rewards loyalty (via app or card) by giving credit each time you make a purchase at any NWTC venue
- This credit expires after 12 months from point of earning
- Credit can be redeemed as a 'balance' against food and drink purchases
- Please send any enquiries about My New World loyalty to firstname.lastname@example.org
- Please click here to read our full My New World Loyalty Policy.
Birthday Bubbles Reward:
- Enjoy a bottle of prosecco* on us as a birthday treat, Monday-Friday
- *May be exchanged for beer or a soft drink at the discretion of the General Manager
- Available 14 days before or after your special day
- You must be signed up to our database or My New World loyalty, for at least 24 hours prior to your birthday
- Subject to availability and may be withdrawn at any time
- You must be 18 or over and please drink responsibly
- You must order at least one main meal to quality for this rewards
MARCH 2020 - temporary closure: Registered members of My New World with a birthday between March - June, will be able to redeem one complimentary bottle of Prosecco when we reopen up to 31st October 2020. The offer will display in your Balance until the point of redemption. Please note, you are required to be registered at least 24 hours prior to your birthday for your offer to activate within the app. All other standard T&Cs apply.
All offers are subject to availability and may be withdrawn at any time. Please check with your chosen venue on arrival regarding specific offers and promotions. Offers may be venue-specific, only available at selected venues or only available on selected days.
Save 25% on food in Septemer:
- Available every Monday - Wednesday
- Can be used as often as you like on these days
- Valid between 1st - 30th September
- Applicable on food only
- Applies to food eaten on site only, not valid on takeaway orders
- Automatically applied at the till, no voucher required
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